Customer
Assistance

How do I subscribe to one of your plans?
Joining Momentacom is quick and straightforward. Just complete the form and pick the plan that suits you best. New customers always get the first two weeks free. If you need to adjust your plan later, contact us and we’ll help you make the changes you need.

How much do you charge?
We offer several subscription options. You can choose between monthly plans or a pay-as-you-go option. Pricing depends on your selected plan and/or usage (usage-based billing applies only to pay-as-you-go). You’ll always know your costs upfront—no hidden charges, ever.

What are distributed warehouses I keep hearing people talk about?
We operate a large network of warehouses nationwide. When you use our Order Fulfillment service, we place your inventory in locations closest to your customers. Orders are shipped from the nearest warehouse, saving you on shipping costs and providing your customers with fast delivery. It’s the best of both worlds—no wonder it’s a popular topic!

What is the minimum monthly order volume for a business to participate in your fulfillment plan?
There are no minimum or maximum order requirements. You can operate your business as you wish, and we’ll handle your orders regardless of volume.

My business deals with hazardous and/or fragile materials. Can I participate?
Absolutely! We specialize in managing hazardous and delicate items. We hold EPA certification and comply with all relevant regulations. We’re happy to work with your business!

One of my customer orders was undeliverable, what will happen to that shipment?
If an order is returned as undeliverable, the carrier will send it back to us. We’ll try to contact the customer and reship if possible. USPS may charge for return shipping on undeliverable packages, while other carriers may offer free returns.

Generally speaking, how long does it take you to process an order?
Orders received before 2 PM on business days are processed the same day. Orders placed after 2 PM or on weekends are handled the next business day.

Can Momentacom help our business with overseas shipping?
Yes! We are experts in international shipping and provide a range of affordable shipping options. Our network of shipping partners is one of the largest worldwide.

How much do you charge for packaging and/or shipping supplies?
Nothing at all! We provide free packaging and shipping materials for generic or unbranded boxes. If you prefer branded packaging, additional fees will apply.

How do I know if my website is compatible with Momentacom’s system?
Momentacom delivers a highly adaptable and scalable solution that works with most leading eCommerce platforms. If your website is custom-built, we’ll collaborate with your developers to ensure seamless integration.

How long does it take for the entire integration process to take effect?
Our IT specialists are committed to fast and efficient integration, so your customers enjoy uninterrupted service. Typically, integration takes just a few hours, and we make sure there’s no downtime, even during maintenance.

Do I have to use your software? What if I choose not to?
While we recommend using our software for the best experience, it’s not mandatory. Many clients appreciate our platform for its centralized management and advanced analytics tools, making it a top choice for eCommerce businesses.

How often can I expect to receive an invoice?
We send invoices to our customers every week. You’ll get an automated notification when your invoice is ready.

What do I do if something on my invoice doesn’t seem right?
Just call or email us, and we’ll help resolve your question or fix any issues. Please let us know within 30 days if you notice a billing discrepancy.

How do I pay my bill?
You can pay using a U.S. bank account or with cryptocurrencies such as Ethereum, Bitcoin, or Litecoin.

If I choose to consolidate packages to maximize savings, will you charge me for the consolidation service?
No, we don’t charge for consolidating packages. This service helps you save even more on shipping costs.

What discounts are available to customers?
We offer some of the best rates in the industry, along with several available discounts. Contact your representative to ensure you’re getting all the savings you qualify for.